Business and Management

Enhance your career performance and potential with a qualification from First Base Training.

Are you a driven and motivated individual, eager to take your career further? Study one of our business and management courses to get the skills you need to achieve excellence and make it to the top!

Our qualification scope includes business and management courses for passionate individuals driven to lead in the commercial and customer engagement sectors.

Career pathway

First Base Training’s Business and Management qualifications prepares you for a variety of roles across countless industry sectors.

With one of our courses under your belt, you may work in positions such as:

  • Administrator
  • Receptionist
  • Personal/Executive Assistant
  • Data Entry Operator
  • Customer Service
  • Call Centre Team Leader/Operator
  • Contact Centre Team Leader/Operator
  • Coordinator
  • Supervisor

BSB30115 Certificate III in Business

With this qualification, you will develop confidence in a wide range of business applications such as designing and producing business documents and spreadsheets, processing and handling customer queries and complaints, and recommending products and services.

BSB40315 Certificate IV in Customer Engagement

With this qualification, you will harness your customer engagement skills to plan and implement strategies that will not only address the needs of the customer, but also the needs of the business.

BSB42015 Certificate IV in Leadership and Management

This qualification reflects the role of individuals working as developing and emerging leaders and managers in a range of enterprise and industry contexts.

BSB50215 Diploma of Business

This qualification would apply to individuals with various job titles including executive officers, program consultants and program coordinators.

BSB51915 Diploma of Leadership and Management

This qualification reflects the role of individuals who apply knowledge, practical skills and experience in leadership and management across a range of enterprise and industry contexts.

BSB60215 Advanced Diploma of Business

This qualification reflects the role of individuals with significant experience in a senior administrative role who are seeking to develop expertise across a wider range of business functions.

BSB61015 Advanced Diploma of Leadership and Management

This qualification reflects the role of individuals who apply specialised knowledge and skills, together with experience in leadership and management, across a range of enterprise and industry contexts.