This qualification reflects the role of individuals with excellent communication and interpersonal skills who undertake complex customer interactions, often as a team leader and with significant authority to delegate.
Every business relies on its customers to grow and thrive. With First Base Training’s BSB40315 Certificate IV in Customer Engagement qualification in your hands, you will harness your customer engagement skills. Discover how you can maximise your skills to plan and implement strategies that will not only address the needs of the customer, but also the needs of the business.
This course has been developed for individuals who want to develop and refine their communication and interpersonal skills in complex customer-facing environments.
It is ideal if you are looking to improve your ability to manage challenging interactions, respond to queries and complaints with a problem-solving focus, and even handle responsibility for your coworkers as a team leader or mentor. Check out our course snapshot now to find out duration, units of competency, and more.
Duties at this level are varied and may include responding to complex customer requests handling complaints, coaching staff and completing related administrative tasks.