This qualification reflects the role of individuals with excellent communication and interpersonal skills who undertake complex customer interactions, often as a team leader and with significant authority to delegate.
This course has been developed for individuals who want to develop and refine their communication and interpersonal skills in complex customer-facing environments.
It is ideal if you are looking to improve your ability to manage challenging interactions, respond to queries and complaints with a problem-solving focus, and even handle responsibility for your coworkers as a team leader or mentor. Check out our course snapshot now to find out duration, units of competency, and more.
Duties at this level are varied and may include responding to complex customer requests handling complaints, coaching staff and completing related administrative tasks.